System Support Analyst - Montréal, Canada - Tekwissenllc

Tekwissenllc
Tekwissenllc
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Customize production tools (monitoring, deployment, scheduling etc.)

  • Contribute to medium
  • Provide feedback and propose solutions to management on performance, capacity and design issues


The production engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business.

Therefore, the ability to be on call and provide support out of hours is essential.


Skills and Qualifications

Role Specific Technical Skills

Production experience across the following:


  • System administration
  • Indepth knowledge in Linux/Unix and good knowledge on Windows systems
  • Good general understanding of global infrastructure, firewalls, networking, and considerations in these areas.
  • Networks : Good understanding of network principals and practical knowledge of load balancing technologies is essential


  • Monitoring

  • Experience in managing monitoring tools (Dynatrace)


  • Automation

  • Experience to release and or server automation tools such as AnsibleTower, Jenkins,
  • Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl, Ruby, Java


  • Data

  • Experience into Log indexing product such as Splunk and Elastic Search


  • Application servers

  • Strong knowledge in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS


  • Analytical skills

  • Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution

Desirable IT Skills

  • Containers exposure to Docker and Kubernetes;
  • Databases exposure to or skills in noSQL DBs ( mongodb);
  • Good tasks management, prioritisation, risk management
  • Appreciation of production processes, including change and release management
  • Good incident and problem management skills, with knowledge of ITIL beneficial

Personal Attributes

  • Strong problem solving skills
  • Good interpersonal skills and team player
  • Client focused
  • Attention to details
  • Strong aptitude and interest in technology
  • High energy level coupled with a desire to take on responsibility
  • Able to multitask

Salary:
$68.00-$70.00 per hour
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