Customer Service Representative, Lost Ar - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID:8546

Number of Vacancies:
up to 2

Department:
Marketing and Customer Experience Customer Service

Salary Information:
$ $31.95

Pay Scale Group:
CS11

Union:
ATU113

Employment Type:
Regular

Weekly Hours: 35

Off Days:
Saturday and Sunday

Shift:
Day/Afternoon

Posted On:
December 1, 2023

Last Day to Apply:
December 7, 2023

Reports to:
Lost Articles Supervisor

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

JOB INFORMATION:

The Lost Articles Office is located in the mezzanine level of Bay Station. As such, there are no windows and you will be exposed to subway vehicle noise.

KEY ACCOUNTABILITIES:

Provides customer service in person and via telephone concerning lost articles
Performs routine computer duties including searching computer database to retrieve lost articles for customers; verifying receipt of articles from Transit Divisions, updating the database, reporting discrepancies to Divisions; assigning article codes and inputting the articles into the database
Notifies owners of lost articles via telephone or mail to arrange for pickup
Stores articles in appropriate bins; maintains storage bins to ensure efficient retrieval of articles; and keeps work areas and articles appropriately organized and stored
Strips unclaimed articles into saleable, charitable and disposal lots; and assists in packaging and pick up of lots for auction sales and charity
Receives, processes and distributes Ride Guide orders
Issues cash, and assists customers with filling out required paperwork to claim an item; locks the safe, and secures the office at closing as required; and performs related duties as assigned
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a serviceprovider and an employer
Participation in the TTC Customer Service Ambassador Program.

SKILLS, KNOWLEDGE AND EXPERIENCE:

Completion of minimum Grade 10 secondary education combined with customer service experience, or a combination of education, training and experience deemed to be equivalent.
Excellent customer service, communication and interpersonal skills including a professional telephone manner and the ability to establish effective working relationships with internal colleagues
Good knowledge of modern office methods, procedures and practices
Sound knowledge of TTC routes, divisions and office practices and procedures applicable to work assigned
Continuous lifting of heavy objects and handling of light or average weight objects is a requirement of the job
Sound judgement, sensitivity and discretion is essential
Must have, or rapidly acquire, a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements pertaining to passengers and employees.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship.

Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.