Customer Care Representative - London, Canada - Dynacare

Dynacare

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dynacare is currently searching for a
Customer Care Representative to join our team in London, Ontario.

This is a permanent Part time position working 15 hours per week on site at our London location, 3 days a week, from 12pm-5pm.

Responsibilities:

To receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner; using a variety of databases
To ensure effective, courteous and customercentric communication with all internal and external clients
Respond to customer inquiries and ensure prompt and effective resolution of requests
Report to MRO, other private clients and the companies they represent
Resolve customer inquiries and ensure prompt and effective resolution of requests
Liaise with all departments to assist in effective resolution of inquiries
Solve and document incoming problems and complaints
Process supply order requests from clients and work with internal warehouse team.
Compliance of SOP guidelines as it relates to the organization.
Maintain KPI (key performance indicators) as it relates to the organization.
Work closely with the Customer Service Manager on process improvements as it relates to the collection of data and overall performance of the department.
Work closely with the Laboratory team as it pertains the testing process and test results.
Track errors that have a direct impact on clients and escalate any contentious items to the Customer Service Manager and Laboratory.
Work with the sales and marketing team for new and existing clients
Perform data entry functions in order to update master files, correct chain of custody errors and update laboratory demographics.

Must have:

Completion of secondaryschool level education
Call Centre experience
Strong keyboarding skills
Working knowledge of Microsoft Office (Excel and Word) required
Demonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)
Demonstrated ability to resolve customer concerns in a nonthreatening, friendly manner
Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
Demonstrated ability to work in a fastpace, sometimes stressful environment
Demonstrated ability to selfmanage and prioritize in a result driven, time sensitive function
Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
Ability to perform under pressure with competing priorities.
Strong interpersonal skills and the ability to work in a teamoriented environment
Demonstrated Customer Centric approach and puts the customer first on all decisions
Proven problemsolving skills

Nice to have:

Bilingual in French is an asset.
Working knowledge of AS400 Operating System an asset
Knowledge of Omnitech an asset
Knowledge of CISCO Call Center platforms an asset
Working knowledge of Medical terminology an asset

Dynacare is committed to doing our part to protect our team, our clients, and our communities against the spread of COVID-19.

Please note that it is a requirement for this role that the individual be fully vaccinated* unless an exemption under the applicable provincial human rights legislation applies.

Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.
- "Fully vaccinated" is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose.