Customer Service Adviser - Milton, Canada - Kenan Courier and Logistics
Description
Education:
Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Consult with clients after sale to provide ongoing support
- Answer clients' inquiries and provide information
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Explain procedures, risks and benefits to clients
- Assist in the preparation of brochures, reports, newsletters and other material
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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