Systems Technical Support Analyst - Burlington, Canada - A&R Solutions

A&R Solutions
A&R Solutions
Verified Company
Burlington, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Education:

  • Expérience:

Education:


  • No degree, certificate or diploma

Work setting:


  • Help desk
  • Private sector

Tasks:


  • Respond to users experiencing difficulties with computer
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Webserver backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision:


  • No supervision responsibility

Computer and technology knowledge:


  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet

Transportation/travel information:


  • Willing to travel regularly
  • Valid driver's licence

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines

Own tools/equipment:


  • Internet access
  • Cellular phone

Personal suitability:


  • Client focus
  • Organized
  • Team player
  • Time management

Screening questions:


  • Are you available for the advertised start date?
  • Are you currently a student?
  • Do you currently reside in proximity to the advertised location?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Experience:


  • 1 to less than 7 months

Workplace information:


  • Remote work available

Other benefits:


  • Free parking available
  • Team building opportunities
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
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