Executive Meetings Manager - London, Canada - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dolce is now seeking a Executive Meetings Manager to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary:

This is an exciting, challenging, and rewarding position, responsible for meeting and exceeding new business sales targets.

Responsibilities will include but not be limited to:

Major focus on the development of new business and management of existing clients for groups with any guestroom requirements over 8 nights, with a concentration on corporate business and associations.
Professionally approach and communicate with current and prospective customers.
Act as a strong advocate of the hotel and confidently discuss hotel features, services and advantages and represent the hotel at select trade shows
Maintain a knowledge base on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market.
Develop effective sales strategies to counter the competition
Research and identify new business opportunities for the hotel including staying abreast of local events
Research each customer's business, hospitality needs, identify who to talk to and how to get sales closed.
Pursue all appropriate opportunities for customer solicitation and relationship building; including creative networking, uncovering and cold calling prospective clients to generate activity for future business.
Negotiate and close sales; attain/exceed sales goals and profitability.
After securing business, deliver a high level of customer service by working closely with the operational teams, to secure clients' needs are met and any problems resolved, seek customer input and anticipate customer needs.
Maintain proper business records pertaining to sales/clients in Delphi catering system
Conduct site inspections
Produce weekly sales reports and be prepared to provide weekly updates on closed, tentative and prospect business during weekly meetings with the Director of Sales
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain confidentiality and security of specified hotel information, correspondence, reports and files
Other duties as assigned

Education & Experience:

Minimum of two years' experience in hotel sales. Experience in the South Western Ontario market is an asset.

University Degree or College Diploma in Hospitality or a related field is preferred.

Previous experience with Delphi preferred.

Physical Requirements:

Long hours sometimes required.

Periodic travel is required

Weekends, holidays & evening hours are required.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Frequently is required to talk or hear.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs. occasionally.

General Requirements:

Experience in developing business from a prospecting stage

Overachiever with a strong work ethic and passion for sales

Must be able to communicate effectively with all team members and guests in an attentive, friendly, courteous and service-oriented manner.

Must demonstrate exceptional attention to detail in development and administrative work product.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Must be prepared to represent the hotel at functions and events outside of normal business hours

Reliable car and the ability to maintain a valid driver's license

Must have employment eligibility in Canada

Fundamental Requirements:

Dedicated to exceeding service standards and providing services and standards to the highest caliber.

Projects a professional and polished image that inspires confidence and trust.

Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.

Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Adept at managing a fast paced environment and putting people at ease.

Comfortable interfacing with a diverse group of individuals.

Exceptional oral and written communication skills in English.

Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents.

Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry.

Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel po