Document Service Representative - Toronto, Canada - Ministry of Public and Business Service Delivery

Ministry of Public and Business Service Delivery

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Consider this challenging opportunity to showcase your exceptional customer service, analytical and administrative skills in the Official Documents Services Unit, Business Development and Services Branch.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: Working closely with the general public, you will:

provide customer service in person, by telephone or mail;

- track projects and prepare reports;
- process certificates and documents and ensure they are processed; accurately and in a timely manner;
- perform general administrative, financial and clerical duties.

How do I qualify?:

Mandatory:
Position requires typing/keyboarding skills to 30 WPM.

Customer Service Skills:

You have strong customer service skills to interact with the general public and officials.
You have effective oral and written communication skills to respond to enquiries from diverse clients.
You can use tact and discretion to interact with the general public when providing information.

Analytical Skills:

You have proven analytical skills to determine deficiencies and explain corrective measures and ensure accuracy of information.
You can perform arithmetic calculations.

Administrative Skills:

You demonstrate knowledge of office administration procedures to ensure quality standards are met.
You have experience to function as a team member in a fast paced environment.
You have the ability to file accurately and efficiently.

Technical Knowledge & Skills: