Deficiency Technician - Surrey, Canada - Zenterra Developments Ltd.

Zenterra Developments Ltd.

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position Overview

We are looking for an experienced Deficiency Technician with a background in drywall and paint to join our growing Homeowner Care team This role contributes to a high level of customer satisfaction by ensuring quality standards are met on all service and warranty requests.

You help manage homeowners' expectations and perform routine maintenance and repairs for a growing portfolio of residential homes, including townhomes and wooden framed condos located throughout Greater Vancouver.

Challenges

Growing company with lots of changes; policies and procedures will evolve based on business needs
Communicate with Homeowners who may or may not understand their rights and obligations

Key Accountabilities and Supporting Tasks

Preoccupancy Deficiency_
Conduct predelivery inspection punch lists and reinspections
Homeowner Orientation_
Attend walkthroughs with new homeowners
Conduct homeowner orientations and key handovers
Warranty Repairs and Maintenance_
Conduct deficiency assessments during the warranty period
Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
Perform routine maintenance, including but not limited to drywall, paint and door repairs
Homeowner Care_
Establish proper warranty expectations with homeowners by educating them during key touchpoints of the purchase experience
Create a positive customer experience from closing through the Warranty period

Qualifications

Must-have: