Appointment Coordinator/customer Agent Specialist - Ottawa, Canada - Jim Keay Ford Lincoln

Jim Keay Ford Lincoln
Jim Keay Ford Lincoln
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

The Appointment Coordinator/Customer Agent Specialist reminds customers of required service appointments, reschedules no shows and promotes dealership campaigns and special events.


Job Details

  • Greets customers in a friendly and courteous manner;
  • Demonstrates tact and diplomacy when dealing with customer complaints;
  • Listens to customer needs and takes appropriate action;
  • Gives customers his or her full and undivided attention;
  • Keeps detailed records of all interactions with customers;
  • Handles all customer queries and concerns with a genuine interest in resolving issues;
  • Makes reminder calls for service appointments;
  • Updates CRM after every contact with a customer; verifies all information in PBS system;
  • Ability to follow standard operating procedures;
  • Maintains a positive attitude in a highstress environment;
  • Able to work independently and in a team;
  • Presents a polished and professional image;
  • Invested in increasing and improving skills;
  • Stays uptodate on dealership training programs
  • Is knowledgeable about features, specials and updates and offers these to customers;
  • Actively maintains the cleanliness of personal and team workspaces;
  • Provides backup support to Service Advisors during leaves and lunch breaks; and
  • Stays uptodate on all health and safety related training.

Specific Skills

  • Strong product knowledge
  • Excellent time management skills
  • Effective written communication skills
  • Excellent interpersonal skills with an engaging and upbeat attitude.
  • Excellent verbal communication.
  • Organized and an attention to detail
  • Ability to work in a team environment to achieve common goals
  • Flexible and open to change; initiative to take on special tasks when needed
  • Ability to solve difficult or complex problems
  • Ability to plan and prioritize multiple tasks at one time

Education & Experience

  • High school diploma or the equivalent
  • Strong product knowledge
  • Ideally two (2) years minimum experience in a similar role
  • PBS system Knowledge an asset
  • Microsoft Office (Word, Excel, Outlook)

Job Types:
Full-time, Permanent


Salary:
$21.00-$24.00 per hour


Benefits:


  • Casual dress
  • Company events
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match

Schedule:

  • Day shift
  • Monday to Friday

Education:


  • AEC / DEP or Skilled Trade Certificate (required)

Experience:

- customer service: 1 year (required)


Work Location:
In person
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