Library Client Service Associate - Saskatoon, Canada - Saskatchewan Polytechnic
Description
Competition Number
- P14820
Posting Title - Library Client Service Associate (Saskatoon)
Classification - Band 2
Location - Saskatchewan Polytechnic Saskatoon Campus
Other Location(s)
Building
- Saskatoon Campus, Idylwyld Dr.
Other Building
Date Posted
- 11/30/2023
Closing Date - 12/12/2023
JIQ # - 032
Start Date - 11/27/2023
End Date
Open Until Filled
- No
Ongoing - Yes
Category of work - Part Time
Bargaining Unit - Professional Services
Hours of Work - Regulated 36 hours (modified), To be Assigned
Salary Range
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
- This is a 0.75 position. Hours are tentatively expected to be M-F 93 pm.
Posting Status
- Open
- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA):
- Job Duties
Job Duties - 1. Greet and welcome everyone to the library
- Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
- Maintains client relationships by responding to basic library reference help and documenting action
- Proactively prepares for customer inquiries by studying products, services and customer service processes
- Assists clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
- Shelving, sorting, and processing materials
- Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fine and fees
- Provide assistance with tracking and updating library usage data
- Assist with client's lab/study room bookings
- Handling cash.
- Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
- 1. Minimum six (6) months experience in a customer service environment
- Grade 12 with supplementary training or experience in technology
- Basic knowledge of Microsoft Office
- Basic Internet
- Basic working knowledge of computers and related office equipment
- Effective oral communication skills including basic telephone and customer service experience
- Effective time management and organizational skills
- Knowledge of automated system software (client databases, inventory etc.)
- Handling cash and use of a digital cash register
- Ability to work alone
- Attention to detail**Desired QSA
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