Personalized Service Associate - Waterloo, Canada - Manulife

Manulife

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

Manulife Bank is seeking a highly motivated individual to join our Client Services, New Accounts team on a regular fulltime basis.

Responsibilities

Meet quality, service level and productivity targets, while providing an exceptional client experience
Empowered to make decisions that are in the best interest of the client and business, using sound risk assessment
Ensure enhanced due diligence is applied for Related parties, Politically Exposed People, and High-Risk Clients
Collaborate with internal partners to reduce effort, and to improve process and the client experience
Hours are 95, with flexibility to work overtime during peak season and in high volume situations

What motivates you?

You obsess about customers, listen, engage, and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Bilingualism French & English is preferred, but not required
Bachelor's degree /secondary education preferred
Excellent communication and interpersonal skills
Excellent analytical, problem solving and solutioning skills
A capacity for constant learning from both success and failure
Open to change and continuous improvement
Ability to work independently or within team dynamics

Our commitment to you
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Values-first culture:We lead with our Values every day and bring them to life together.
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Boundless opportunity:We create opportunities to learn and grow at every stage of your career.
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Continuous innovation:We invite you to help redefine the future of financial services.
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Delivering the promise of Diversity, Equity, and Inclusion:We foster an inclusive workplace where everyone thrives.
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Championing Corporate Citizenship:We build a business that benefits all partners and has a positive social and environmental impact.

LI-Hybrid

M-CA-IN-CM

About John Hancock and Manulife
**Manulife is an Equal Opportunity Employer