Assistant Manager - North York, Canada - ICICI Bank Canada
Description
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India.
Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation.
The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.
Job responsibilities:
- Reporting and MIS
- Developing and supporting ongoing reporting (dashboards, KPIs, etc.) and campaign analytical requirements (Pre & Post Implementation reports) for the Customer Base Marketing Revenue Management team Prepare trackers as required
- Create and maintain weekly, monthly, quarterly presentations in discussion with manager
- Provide support to the Manager on process management
- Timely reviews/management of product and process notes and SLA's of the Bank.
- Coordinate with various control groups on review of various risks and controls of the product/process
- Actively working with the team on detailing the processes based on new product launches or enhancements
- Product Development
- Support in timely product management and enhancements to ensure product competitiveness at all times. This may include partaking in UAT testing and coordinating with Product & Technology teams.
- Participate in developing Business Requirement Documents for projects/Improvements focused on enhancing customer experience, improving profitability and generating revenues
- Contribute to marketing material development with ideation and coordination with Marketing Group
- Fulfilling the regulatory and risk management requirements of the retail products
- Support the teams in fulfilling the regulatory obligations of the bank towards the retail products under the Student Ecosystem
- Understand the regulatory requirements and risk profile of the student products and coordinate with compliance and risk management teams to ensure processes and controls are adequately developed and implemented.
- Ensure that all audit & compliance issues are adhered to within timelines.
- Marketing and research
- Keep track of customer feedback and conduct consumer research wherever necessary to gain insights and improve products.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements to identify new opportunities and assess potential impacts. Ensure risk issues are identified, mitigated and reported.
- Monitor new product launches or other developments being done by competitors.
- Coordinate with marketing team for development and delivery of marketing materials (videos, advertisements, digital posters, mailers, etc). Assist in developing and updating marketing and communication plans
- Coordinate with Operations, Customer Service, Technology, Product teams locally and in other geographies for timely solutions
- Engage with assigned consultants for resolutions related to their clients
- Channel Support
- Coordinate with customer facing team members in providing process related support in handling customer queries / issues in a time bound manner
- Provide clarification and support to channels on sales data and business developments from time to time
- Other duties and projects as assigned
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Work Location:
In person
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