Customer Success Expert, Remote - Toronto, Canada - Royal Bank of Canada
Description
Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Customer Success Expert, Remote
RBCx is a new kind of business - one that marries the strength of one of the world's most trusted and successful financial institutions with a mission to reimagine the role we play in people's lives - to move RBC 'beyond banking'. We're building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators - a distinction that only three Canadian companies received - is proof of our deep commitment to innovation.
What is the opportunity?:
What will you do?:
- Troubleshooting and resolving customer technical issues
- Assist with management of customer subscriptions, marketing promotions and sales initiatives.
- Support the creation of customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Communicate effectively with both internal and external teams to understand customer needs, maximize retention and growth, and communicate with our users effectively.
- Other duties and responsibilities as required.
What do you need to succeed?:
- At least 2 years customer success experience using a CRM tool
- Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
- Strong computer skills and the ability to adapt to different IT systems.
- Strong detail orientation and ability to multitask and work in a fastpaced environment to manage priorities.
- Excellent time management skills and ability to prioritize tasks.
Nice to have:
- Intercom Experience
- Medical Billing Experience
- Experience working with sensitive documentation in a highly regulated environment
What's in it for you?:
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and highperforming team
- A worldclass training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
LI-POST
Job Summary
Address:
VANCOUVER, British Columbia, Canada
City:
CAN-BC-VANCOUVER, CAN-ON-TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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