Administrative Assitant Branch - Quebec City, Canada - National Bank of Canada
Description
As Branch and Regional Administration Manager you will report directly to the Regional Manager (RM). You will have a Leadership position, based out of Québec, with leadership responsibilities at a branch and regional level.The job focuses on realizing the vision of NBF which includes agility, empowerment and making a positive impact on our clients, employees and community.
Key Accountabilities:
- Create, enhance and supervise the daily administrative, operational HR functions in the Quebec branch
- Lead the employee evaluation and performance management process for all operations and administrative staff.
- Provide regional HR support for sourcing and screening new talent.
- Organize and implement new employee training.
- Be key communication anchor and supporter of head office initiatives, ensuring administrative policies and procedures are understood and complied with
- Act as a resource to solve operational and relational problems for the region.
- Ensure strict adherence to branch level regulatory compliance requirements.
- Coordinate, implement and act as a change agent for special projects.
- Actively participate in the onboarding of new recruits on a branch and regional level
Specific Responsibilities:
Operations:
- Enhance and improve processes and ensure the daily operations of the branch run cohesively and without error.
- Primary person to escalate operational client related issues.
- Maintain Business Continuity Plan and ready to execute if required (ie. Pandemic event management)
- Help Branch Administrators in the region to coordinate and manage branch improvements, moves, renovations, closures and building issues
- Primary resource person in solving human resourcesrelated matters for all branch employees; as well as keeping employee HR files up to date.
- Post roles, sort and prescreen applicants
- Quarterback (coordinate & participate in) all administrative documentation and training to ensure all new staff are onboarded seamlessly.
- Collaborate with Human Resource experts and Regional Managers to offer feedback on corrective action as appropriate for underperforming associates
- Coordinate, oversee and ensure adequate training for associates on new processes & procedures, personal development and continued professional growth.
- Be a local leader, take "ownership" of the branch morale, relationship with partners, cohesiveness of branch, facilitate monthly meetings.
- Organize associate branch meetings.
- Ensure adherence to compliance standards by exercising rigorous follow up in order to ensure that the corrective measures recommended are implemented
- Responsible for delegated compliance tasks, such as supervision of mail, missing documents report, supervision of control accounts or inactive codes, etc
Exigences internes
- Bachelor's or technical degree in a related field and 5+ years relevant experience within the Investment or Banking Industry
- Completion (or willingness to complete) the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) an asset
- Management experience showing a high level of leadership, initiative and autonomy
- Coaching and coordination experience
- Able to mediate and facilitate large groups and communicate effectively with internal and external partners
- Demonstrated ability to create workable solutions to complex issues
- Excellent collaboration skills and organization skills
- Disciplined followup
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic
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