Claims Concierge Supervisor - Cambridge, Canada - Gore Mutual Insurance

Gore Mutual Insurance

Verified Company

Cambridge, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are on a new path called NEXT HORIZON
The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology.

In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer.

Next Horizon is our 10-year vision and strategy that sets a new path for our company.

_ Come and make your mark on our Next Horizon_
Gore Mutual Insurance is in the midst of an exciting transformation and we're once again growing our Claims team. We are looking for an experienced claims professional.

A leader who understands the value of providing genuine, customer centric service with a track record of coaching for success and growing high performing teams.

What you'll do:

Lead our Claims Concierge team as they navigate options that contribute to solutions for our callers
Oversee and support our inbound and outbound call management solutions for Claims
Build and nurture an engaged and inclusive workplace culture
Provide direction, guidance, training, and technical advice to aid in the development of your team
Identify, address and help solution barriers to effective teamwork
Support quality audit functions for calls and file handling
Prioritize department objectives and motivate the team towards meeting their goals and our exceeding customer service standards
Find and create opportunities for innovation and collaboration

What you'll need:

A minimum of 3 years' experience leading a team towards success
Minimum of 45 years with claims handling experience required
Expertise in auto physical damage claims handling is required
University or College degree or equivalent experience is required
Familiarity with Guidewire Software considered an asset
CIP/FCIP/CRM is an asset
Prior knowledge or expertise in telephony systems (i.e Amazon Connect) is an asset
Proficient in Microsoft Office products
Strong analytical, organization and time management skills
Excellent interpersonal, written and verbal communication skills

Permanent, Full-Time

Hybrid:

This is a hybrid role that includes the flexibility to work remotely, but also regular in-person meetings in our Cambridge facility is expected (twice a week).

LI-Hybrid