Property Manager - Toronto, Canada - ONE Properties Limited Partnership

ONE Properties Limited Partnership

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ONE Properties (ONE) is seeking a
Property Manager to join our vibrant and fast-paced team in the Greater Toronto Area.

The Opportunity
The Property Manager position will appeal to a responsible individual who enjoys variety in management of operations and projects.

This person will lead day-to-day operations at the designated property, implementing the business strategy and leading the staff who are responsible for administration, leasing, maintenance and resident services with overall responsibility for ensuring a high-quality resident experience.

Responsibilities also include risk management, contributing to and adhering to property budgets, staff and contractor performance management and ensuring a high level of customer service is delivered and maintained at the property.

The Property Manager reports to the Regional Manager-Residential (or as otherwise designated).

Accountabilities

Operations

Assume overall accountability for the results and activities at the property, ensuring the efficient and effective operation of the business based on the agreed strategy.
Ensure the property is well maintained and managed in accordance with approved budgets and applicable laws and regulations.

Assist in the preparation of the property budget and its execution through effective marketing, retention, expense control, and administration.

Obtain quotes and approve purchases for supplies and services as required within company policy.

Coordinate and negotiate short-term contracts, ensuring performance and completion of work as expected (including janitorial and security personnel).

Manage and maintain the mandates for security ("Post Orders") and circulate to appropriate team members to ensure role clarity.

Review and approve invoices for payment consistent with company policy and processes.

Conduct scheduled and impromptu inspections of the Property.
Conduct weekly vacant suite inspections.
Identify and manage risks, and ensure appropriate incident reporting.
Work in cooperation with the Construction and Service teams to successfully complete projects, including, but not limited to, capital improvement projects, conducting daily inspections.
Management enforcement of and compliance with the Residential Tenancies Act and the Tenancy Agreement when residents are in breach, including initiation of civil action if required.
Ensure operations records, files and documentation are maintained accurately, in a timely manner and in accordance with established procedures.
Ensure that the Fire Safety Plan is kept up to date, and that stated safety protocols are executed.

Take the lead role on site in emergency situations.

Liaise with retail and office property management in this mixeduse property to ensure smooth operations between the areas and cooperative management of any shared facilities or amenities.
Oversee rent collection, accounts receivables and monthly financial reporting/practices.
Review and approve resident chargebacks/credits.

Customer Service

Practice excellent resident relations (working with team leads) to ensure resident feedback and complaints are dealt with in a timely and professional manner, using excellent service and conflict resolution strategies when communicating with residents.
Monitor resident touchpoint followup and feedback, taking servicerecovery action if warranted.

Oversee community communications, ensuring professionalism and consistency in messaging.

Participate in community events, as appropriate.

Leasing

Oversee leasing and make recommendations on pricing and incentive strategies to clients that align with market conditions and the approved leasing plan.
Monitor the leasing process, work with the Leasing Manager to analyze leasing reports and ensure reporting is accurate and uptodate in realtime.
Ensure effective advertising strategies are in place to drive sufficient traffic to the property to meet business objectives.
Approve leasing commissions and bonuses.
Monitor the lease renewal process, negotiate renewals with residents, and make recommendations for deviation of rent increase amounts if warranted.
Establish comprehensive knowledge of the residential community, including availability of suite types and layouts, common areas and amenities of the building and valueadded services provided.
Work with the Service team to ensure all vacant suites are continually in marketready condition.
Ensure all moveins are properly scheduled and conduct or oversee movein inspections.
Attend Resident Orientation Events.
Monitor RENTCafe, the property website and ILS Listings to ensure content is current and accurate.
Maintain the customer database to ensure all leads are responded to and that there is appropriate followup activity.

Customer Service

Practice excellent resident relations (working with team leads) to ensure resident feedback and complaints are dealt with in a timely and professional manne