Wave Desk Analyst - Edmonton, Canada - Kuehne+Nagel

Kuehne+Nagel
Kuehne+Nagel
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Looking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst.

Your Role :

The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.


Your Responsibilities:


  • Review incoming orders at regular intervals and release;
  • Allocate orders to ensure healthy workflow to allow productivity and/or SLA targets to be met;
  • Assign picking tasks to the pickers;
  • If required; ensure orders are released and packed in accordance with TDG requirements;
  • Investigate orders that do not flow as designed by the system and help resolve;
  • Review order details and set priority for urgent orders and customer requests;
  • Generate status report for operational team indicating if targets are being met;
  • Identify roadblocks/anomalies and help clear to ensure operations flows accordingly;
  • Reprint documents and filing as required;
  • Communicate with clients on problem that they can support to resolve;
  • Data entry and generating reports as required (LFP, Linehaul, etc.);
  • Escalate issue to Supervisors and Team Leads;
  • Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation;
  • Other duties as assigned.

Your Skills and Experiences:


  • Minimum 13 years of warehouse experience;
  • Excellent communication in English (verbal and written);
  • Proven ability to work well both independently and as part of a team required;
  • Capable of working in a fastpaced environment with timesensitive deadlines;
  • Strong attention to detail and safety regulations within business unit.

About Kuehne+Nagel


With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


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