Front Desk Customer Service - Vaughan, Canada - Medrehab Group
Description
Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field.
Duties:
Customer Service
- Excellent customer interaction and engagement
- Joy of working directly with customers and getting them to rebook
- Confident with promoting and selling wellness services and products
- Insightful. Good at anticipating patient and staff needs
- Friendly, empathetic and courteous
- Positive energy and respectful attitude
- Task oriented, with a mature, responsible work ethic
Administrative Duties:
- Scheduling and patient management
- Answering and routing phone calls
- Greeting visitors
- Detail oriented. Able to process and track Motor Vehicle Accident claims.
- Calling Insurance companies for coverage details
- Front desk admin organization
- Patient experience management
Skills and Experience
- Must have minimum Secondary School Diploma
- Excellent written and oral communication skills
- Strong customer interaction and engagement
- Selfmotivated individual with ability to work independently and within a team
- Must be able to Multitask in busy environment and be task oriented
- Previous office and administrative experience
Salary:
$18.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Are you available to Work afternoon and Weekend Shifts?
Experience:
- Front desk/
- Retail sales: 2 years (preferred)
Work Location:
In person
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