Patient Care Information Coordinator - Toronto, Canada - SickKids

SickKids

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About SickKids:

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.

As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.

Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description:

The
Patient Care Information Coordinator (Neurology Clinic) will be responsible for the patient scheduling process and facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patient/families.

He/she will support the operation of the team/unit by providing clerical and administrative functions in a proactive and organized manner.

Here's What You'll Get To Do

Answer phone calls and respond to requests for information from families and healthcare staff
Ensure related scheduling documentation is processed, organized, updated and available
Support clinical staff in organizing and storing materials that are utilized in the unit
Facilitate communication flow via telephone, paging, and computer access
Reschedule appointments as necessary and inform necessary people of these changes
Maintain appointment schedules on the computer system and notify patients/families of any updates or changes to their appointments
Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
Greet and orient patients and their families to the unit
Support the clerical staff with the registration and flow of patients within the clinic
Maintain an efficient and tidy work environment
Initiate and assist in the coordination of family/patient and health care professional education sessions and events
Communicate with interprofessional team members within and outside of the organization to coordinate the booking of Outreach visits
Act as the liaison for external hospital contacts

Here's What You'll Need

Essential Requirements

Minimum 3 years clerical/admin experience in healthcare setting
Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
Ability to remain focused and prioritize tasks in a busy and high stress environment
Dependability and good attendance
Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

Asset

Bachelor's Degree in a related field (Medical Administration, Business Administration, Health Administration)
Experience in a hospital environment
Scheduling experience is essential and medical terminology
Experience with KidCom/KidCare, ARMS and Schedulebook

Employment Type: 1.00 FTE, Permanent Full-Time

Our Commitment to Diversity:

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

**How to Apply