Part-time Client Services Officer - Barrie, Canada - Georgian College

Georgian College

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Part-time Client Services Officer

(

Job Number:

135-23

)

Department:
Office of the Registrar

Campus:
Barrie

Classification:
Support Staff

Posting Date:
April 18, 2023

Salary:
$22.21 per hour

Hours per week:
Up to 24 hours per week

Status:
Part-time (Temporary Replacement)

Effective Date:
ASAP to July 28, 2023

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Part-time Support Staff Collective Agreement.

Assessing/evaluating credentials, liaising with program faculty, and making recommendations to determine program admission eligibility
Investigating complex student situations related to registration and admissions and providing current and accurate information to support a seamless experience. As well as and troubleshooting student record anomalies regarding admission, registration, graduation, fees, etc.
Utilizing and maintaining Banner/CRM software to track interactions, record notes, followup and keep records uptodate
Demonstrating how to adjust courses (add/drop) and submit requests for program withdrawals
Validating and processing numerous RO forms related to withdrawals, program changes, semester changes, appeals, address/name changes, letters of permission, independent study, etc. and ensures that the forms are correctly filled out and signed
Maintaining the highest standards in regards to confidentially, enforcing FIPPA and OSAP standards and acts accordingly in response to any issues
Collecting and assessing student fees and investigating and resolving student account anomalies
Assisting in activities to support enrolment projections/ targets (i.e. applicant ranking, student information and statistical data reports/ analysis, communication with applicants)
Liaising with academic areas and Credit Transfer to discuss applicant admissions requirements, eligibility, and advanced standing
Reconciling payments/floats and prepares deposits for Accounting
Liaising with Financial Aid to resolve issues and discrepancies regarding OSAP and financial matters
Processing photos for new and replacement ONEcards (student ID) to registered students. Verifies official photo identification, and prints cards for distribution. Emptying all ONEcard cash machines with ONEcard Clerk and preparing deposits for Accounting
Generating all official letters for the Office of the Registrar, including proof of enrolment and tuition invoices upon request
Verifying enrolment status, registration records, academic standing, progression and generates customized letters/receipts for international and domestic students, advisors and agents to support study permits and other immigration processes within IRCC guidelines and Academic Regulations
Operating multiple systems related to the generation of letters i.e. Student Portal Document Hub, MyPath, Banner (SWAMAIL) and Form Fusion
Responding to general inquiries regarding OSAP and resets OSAP Access Numbers
Ensuring all regulations are being adhered to in processes and decisions including IRCC and Transport Canada
Investigating course availability, registers students into all FT and PT credit and noncredit courses including Marine
Reviewing student accounts with Financial Aid to ensure that bursaries, scholarships and awards are correctly applied to student accounts
Providing crossfunctional backup/support to the Admission Officers, Registration Officers and CTC as required to meet deadlines and to enhance service. This may include such things as assisting with registration, withdrawals, refunds, deferrals, and transfer credit processing
Receiving and distributing campus mail (letters, interoffice mail, parcels, and courier deliveries). Directs deliveries to shipping/receiving as required
Assisting at the request of Financial Aid in distributing bursary cheques and writes emergency loan cheques, and submits monthly report to Accounting
Completing other duties as assigned/required to support efficient campus/departmental operations

QUALIFICATIONS:

Successfully completed a twoyear postsecondary diploma in a relevant field of study that may include, but is not limited to Office or Business Administration, or Business
Two years practical experience in a serviceoriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services, policies and student information systems/large databases
Demonstrated ability to follow and communicate a system's approach to enter information in a detailoriented fashion, and provide guidance to applicants while using the Student Information system, Banner
Demonstrated customer service, interpersonal and communication skills (oral / written) to liaise with a varied client group with professionalism and tact. Experience with CRM tools, like Salesforce and Eloqua,