Emar Support Specialist - Toronto, Canada - CareRx

CareRx

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About CareRx Corporation
CareRx is Canada's leading provider of specialty pharmacy services to seniors.

We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes).

We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner.

We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

Position Summary

As a successful
eMAR Support Specialist, you will be responsible for the auditing, support and implementation of Electronic Medication Administration Record (eMAR) software for hundreds of Long Term Care, Retirement, and Group Homes serviced by CareRx Pharmacy.

This includes both net-new eMAR rollouts and supporting existing eMAR users in the execution of tasks related to eMAR deployment or other special projects.

Your Day-to-Day:

Order entry support in TELUS KROLL including remote queue management and reconciliation
This role requires after hours oncall support on a rotational basis with others until 2AM EST
Issue escalation and testing
Open tickets with vendors
Support log maintenance

User Management

Maintain eMAR user access for all pharmacy staff
Inform decisions related to security user roles and access
Ensure training material and outlines are provided to all homes and pharmacy locations
Contacting homes with outage notifications and other eMAR platformrelated announcements

Project Support

Support frontline staff (enduser) while using remote access technology to remotely diagnose and resolve questions/issues pertaining to eMAR
Reconcile and cascade projects checklists and SmartSheets both internal & external
Supporting the homes prior to, during, and post eMAR transition remotely and/or in person (on occasion)

What You Bring To The Team:

Ability to quickly learn the functionalities of new software environments
Ability to triage issues and problemsolve software/hardware issues
Excellent Verbal and Written Communication skills
Ability to selfstart and willingness to learn new skills
Excellent time and workload management skills
Demonstrated trustworthiness and judgment in handling confidential and personal matters
Ability to analyze, anticipate, and evaluate problems and situations, escalate and provide suggestions as appropriate
Proven track record of providing excellent customer service and technical support in both hardware and software spaces
Must be a proactive team player and leader in a service organization culture and be able to work in a fastpaced work environment

Application Process

All applicants must successfully pass satisfactory background screening (depending on the role
Criminal Record Check, Credit Check, Driver's Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted._

Behaviors:
Required

Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help