Service Administrator - Kingston, Canada - E.S. Fox Limited

E.S. Fox Limited

Verified Company

Kingston, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US:

Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator. E.S.

Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical, casinos, hotels, hospitals, schools, and themed entertainment.

The company is headquartered in Niagara Falls, Ontario, and maintains full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Tiverton, Kingston, Sudbury, and Thunder Bay.

With a strong commitment to health, safety, and the protection of the environment, E.S. Fox Limited has earned a reputation as a people-first, environmentally conscious, socially responsible constructor.

The
Kingston, On location is looking for an organized and professional
Service Administrator to join the technical services team.

WHAT WE OFFER:

A rewarding career opportunity working within the thriving construction industry.

We provide comprehensive benefits, including:

An attractive health and dental benefits package including an Employee Assistance Program
Group RSP
Competitive compensation
Support of professional growth

SUMMARY OF THE ROLE:

The Service Administrator is responsible for overseeing aspects of work related to the daily activities within the office.

The Service Administrator will maintain a strong sense of accuracy and attention to detail while carrying out duties to support technical services and meeting company targets.

KEY RESPONSIBILITIES:

Dispatch service calls to technicians and follow up with customers.
Issue purchase orders to technicians and enter into Sampro system.
Order and follow up on parts and equipment.
Compose quotes for repairs, and assist with tender closings.
Process billings using Sampro software and review invoices/credits with manager.
Audits and processes all field payroll.

KNOWLEDGE AND EDUCATION REQUIREMENTS:

Community College diploma administration.
Understands mechanical systems, appropriate codes, and industry standards.
Solid understanding of computer systems and softwares

SPECIFIC EXPERIENCE AND SKILLS:

Ability to maintain a solid understanding a high level knowledge of pricing policies and procedures for technical services
Previous administration and dispatch experience
Strong track record of excellent customer service and maintaining customer confidence
Excellent communication and interpersonal skills
Construction background is an asset

PERSONAL ATTRIBUTES:

Punctual
Strong customer orientation
Well organized and responsive
Analytical
Sense of urgency and follow up
Excellent problem solver and decision maker

E.S. Fox Limited is an equal opportunity employer committed to providing an inclusive workplace. We will accommodate applicants with disabilities throughout the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.