Client Care Coordinator - Kawartha Lakes, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

Kawartha Lakes, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All.

Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

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We're adding a
full-time, permanent Client Care Administrator to our growing team at our Bobcaygeon, Ontario clinic.

What it's all about:

As a Client Care Administrator, you are passionate about the hearing healthcare of our clients.

You will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

What's in it for you?

Attractive compensation package with profitsharing opportunities
Benefits starting on your first day
RRSP program + employer matching
Educational Assistance and Health & Wellness programs
Generous travel allowances and mileage for applicable roles
Mentorship and professional development opportunities

What you will do:

Ensure that clients' needs are met in a timely manner
Assemble, maintain and process client files
Schedule and maintain client appointments
Use current client care scheduling systems (e.g., TCM) to enter client information, transactions, and appointment tracking
Manage invoicing and accounts receivables based on client purchases and insurance claims
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Recognize and capitalize on sales opportunities through various mediums (e.g., walkins, client referrals, telephone inquiries, retention practices, etc.)

What we are looking for:

High School Diploma or equivalent
Bilingual in French and English is a strong asset
Experience in customer service and administration with an emphasis on sales
Experience working with geriatric population is an asset
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and coworkers
Proficiency with computers including scheduling software and MS Office
Strong multitasking, organization, and timemanagement skills