Account Coordinator - Regina, Canada - GardaWorld

GardaWorld

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About GardaWorld
GardaWorld is one of the leading companies of Canada s Security Solutions.

We provide risk management solutions for our clients with a team of security professionals, which are highly experienced & qualified.

GardaWorld is currently hiring an Account Coordinator for our Security Services business line based out of our Regina office.

In this role, you will be responsible for the effective management of all issues in your assigned account portfolio with a focus on delivering a high level of service.

You will be liaison for clients, GardaWorld team members and internal operations and act as the primary point of contact for client service, employee performance and incident escalation.

If you bring experience working in a leadership role and thrive in a fast-paced role where building relationships is a key factor to your success then this may be an ideal opportunity for you We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization

Account Coordinator duties will include:

Maximizing customer retention by driving and ensuring customer satisfaction
Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
Developing intimate familiarity with customer culture, requirements, and day to day operations
Ensuring customer expectations and contractual requirements are translated into operating instructions, including Standing Orders
Facilitating activities related to new account startups and closeouts
Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer s mandate, as well as the company s contractual obligations
Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
At large sites, directly managing assigned Account Directors or Site Supervisors, and providing performance management and career development
Facilitating essential personnel management for staff and nonsupervised accounts including evaluation of field staff
Completing requisitions, logs, reports, and associated documentation per our corporate process
Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
Ensuring site operations are conducted with prescribed GardaWorld Professional Standards through regularly scheduled site visits
Coordinating with union representatives on personnel related matters as required

Qualifications:

Previous professional experience in the Security industry is a definite asset
Post secondary education in a Security related field is an asset
Certified Protection Professional (CPP) or other relevant designations are a definite asset
Excellent communication skills written and verbal
Strong organizational skills and a demonstrated ability to work in a fastpaced environment
Flexibility to work outside of regular business hours to meet business demands
Ability to travel to designated sites to meet with clients and field staff, as well as report to the respective branch offices.

What we offer you: