Branch Teller - Waterville, Canada - Valley Credit Union

Description

Member Experience Representative

(Branch Teller) Positions available:


2 Western (Cambridge, Middleton, Bridgetown)

Please express on Cover Letter which branch is preffered

Valley Credit Union, Nova Scotia, is a full-service financial institution with 7 branch locations, 55 employees, and over $ 220 Million in assets. Located in Nova Scotia, within the Beautiful Annapolis Valley.

• Do you pride yourself in accuracy and attention to detail?
• Are you interested in future advancement and progression opportunities?
• Are you looking for a supportive team environment?
• Will you go the extra mile?

If this describes you, keep reading...

Reporting to the Member Experience Coordinator, the Member Experience Representative is responsible for providing counter and telephone service to current and prospective customer-owners; processing financial transactions including daily balancing of cash and transactions; presenting and explaining a basic number of credit union products and services; cross-selling credit union products and services and assisting them to utilize these products and services


Specific Accountabilities:

• Provides account services to customerowners by receiving and processing financial transactions including opening and closing of accounts; cashing cheques; deposits and withdrawals; transfers between accounts; utility payments; stop payments orders; holds on accounts_
  ;_ wire transfers, calculating foreign and domestic exchange, certifying cheques, processing loan payments, processing cheque orders, issuing travelers cheques, money orders, drafts, and other negotiable instruments. Balances cash drawer and daily transactions. Investigates and resolves outofbalance conditions.
• Answers questions regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting customerowners to make the most effective usage of service offerings.
• Resolves customerowner problems and complaints; takes action to reconcile discrepancies in records and accounts within assigned limits or referring the customerowner to another employee as appropriate.
• Proactively cross sells on the benefits of utilizing other credit union services by answering inquiries; actively informing current and potential customerowners on basic credit union products and new services and products; ascertaining customerowner needs and referring more complex requests for information and assistance to appropriate branch staff.
• Removes deposits from and balances cash in night depository and/or ATM.
• Opens and closes safety deposit accounts. Reviews safety deposit procedures with new customerowners. Controls customerowner entrance within the vault area. Prepares and maintains required files.
• Performs a variety of general office tasks including typing, filing (signature cards and other credit union documents), answering the telephone, checking reports, and other general office administration.
• Assists and backsup other team members and completes other duties as assigned.
• Adhere strictly to Anti-Money Laundering and Terrorism Financing (AMLTF) compliance
• Contributes towards Valley Credit Union Strategic planning by participating in and providing input to branch staff meetings. Also, by supporting initiatives proactively and positively.

Qualifications:

The Member Experience Representative will have successfully completed a high school diploma or GED plus have up to one year's related experience and/or training; or equivalent combination of education and experience.

Previous Banking Experience Considered an Asset

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We Offer:_

• Outstanding culture and opportunity to join an engaged and communityfocused team.
• Tuition reimbursement, training, and personal development.
• Competitive compensation and benefits with performancebased initiatives.
• Generous benefit package including Flexible Health and Dental Plan, sick time, personal days and up to 6% contribution with employer match in a Defined Contribution Pension Plan.
• Additional employee perks including but not limited to: Wellness Credit and reduced rates on employee loans/mortgages and no service fee banking.

If you are interested in joining a Team that believes in going the extra mile, please
submit your cover letter and resume outlining your qualifications to, Human Resources department

All offers of employment are condition upon the acceptance of an Individual Fidelity Bond Application, which includes a criminal records and credit checks.

Applications will be accepted until the position is filled, only those selected for an interview will be contacted.


Job Types:
Full-time, Permanent


Salary:
$34,288.00-$42,860.00 per year


Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Tuition reimbursement
• Vision care

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