Dining Services Lead Hand - Calgary, Canada - Heritage Park

Heritage Park

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Food Services - Dining Services

Position Type:
Seasonal

Contract Start Date:
April 21, 2024

Contract End Date:
December 29, 2024

Hourly Rate:
$17.50

Hours:
Varies

What we offer:

Flexible work arrangements where no one day is similar
Working in a beautiful park setting
Free entrance to the Park, including to our many public special events
Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s.

The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Under the direction of the Dining Services Manager, the Dining Services Lead Hand is responsible for the staffing and daily operation of the Restaurants and Concessions.

Responsibilities:

Operational Support

Working with the Dining Services Manager and other members of the Food Services team, plans and implements standards and best practices to ensure exceptional customer service and to optimize facilities and resources in both new and existing restaurants and concessions
Provides thorough orientation and training to all staff to ensure they are equipped with the knowledge and skills necessary to perform their roles effectively
Promotes a positive work environment and enforces high standards of customer service on an ongoing basis
Liaises between Servers and Culinary team to ensure clear communication and maximum efficiency
Directs staff in accordance with optimum food preparation and service guidelines and enforces safe food handling procedures in accordance with Alberta Health Services (AHS) standards
Supervises cash handling techniques and ensures that all Park procedures are adhered to
Organizes daily workload and delegation of work assignments, ensuring smooth operations and workflow
Schedules all staff according to projected staff needs, and adjusts to actual needs on a daytoday basis
Prepares weekly payroll timesheets and ensures they are submitted promptly for employee pay
Regularly monitors employee performance to identify strengths, areas for improvement, and opportunities for development, involving Dining Services Manager in feedback delivery and conversations
Monitors all equipment operations and arranges for necessary maintenance, repair, or replacement (e.g. coke products etc., reporting to Dining Services Manager
Prepares outlets and equipment for seasonal opening and closing, ensuring they are properly cleaned daily
Oversees ordering, storage and distribution of food and related products, ensuring stock levels are met
Arranges for product and equipment for auxiliary concession stands as needed
Conducts monthly inventory counts, ensuring that the physical counts match the records on file
Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
Create a welcoming atmosphere for visitors with a customerfocused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
Provides frontline customer service as required
Organizational Excellence and Wellbeing
Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting workrelated incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on longterm benefits for the organization and its stakeholders

Required Qualifications:

Completion of secondary school education is required. Postsecondary education in a related field (such as Hospitality and Tourism) is an asset
Minimum 2 years' prior experience in a related role in the Food Services/Hospitality industry is required; experience in Food Services at Heritage Park is preferred
Possession of ProServe certification is required
Ability to work flexible hours, including evenings, weekends, and holidays
Attention to detail to accurately take orders and fulfil guest requests
Ability to wor