Implementation Consultant - Montréal, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

As an Implementation Consultant you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you'll be doing:

Train and guide a set cohort of retailers with onboarding packages, to ensure their product instance is set up for success and they are successfully using our product
Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer golive dates
Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
Ensure each retailer in your cohort has their product and customer data correctly set up and their integrations are set up correctly
Stay up to date with the product and retail best practices
Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades as appropriate
Conduct scoping calls (when needed) presale to determine retailers set up needs
Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
Contribute as part of the wider team to achieve organizational objectives

What you need to bring:

We're a team of 9 people located in North America.

Fluent in English, French is a strong asset
Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
Excellent time management and organizational skills
Exceptional communication (verbal and written) and presentation skills
Intermediate Google Sheets or MS Excel skills
Deep technical knowledge of retail industry and retail commerce tools is a bonus

Even better if you have, but not necessary:

Self starter that seeks to identify and improve processes
Knowledge and experience with eCommerce

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?
Come live the Lightspeed experience...

Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Flexible working policy
Health insurance
Health and wellness benefits
Possibility for transit fees to be covered
Paid leave assistance for new parents
Linkedin learning
Volunteer day

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.