Reimbursement Specialist - Ottawa, Canada - Alio Health
Description
Job Title:
Reimbursement Specialist
Date:
February, 8, 2024
Location:
Ottawa, ON**
Remote: Yes
Business Unit:
Health
Department:
Pharma Patient Solutions**The Reimbursement Specialist (RS) works directly with patients to secure private or public insurance reimbursement for identified company brands.
The RS represents patients with private or public insurers in an effort to optimize drug coverage and works collaboratively with the Health Management and Clinical Support teams to provide optimal patient support.
Roles and Responsibilities:
- Provide direct telephone assistance to patients requiring reimbursement support.
- Participate in the completion of paperwork and followup on submissions regarding drug reimbursement/coverage through private or public insurers to optimize drug coverage.
- Track and document all case information using the program IT system.
- Collaborate with Clinical Support Specialist to provide optimal patient support and communication.
- Through patientoriented solutions, manage challenging patient situations with empathy and patience.
- Ensure quality assurance with respect to all mandates related to the patient support program.
Qualifications:
- English and French bilingualism (oral and written) an asset.
- Experience in drug reimbursement assistance navigation is an asset.
- Understanding of private and public payer systems is an asset.
- Ability to work in a crossfunctional team.
- Strong MS Excel skills.
- Ability to build and maintain strong relationships with a variety of customers (patients, Healthcare providers, caregivers).
- Discretion, maturity, flexibility, sound judgment.
- Ability to manage deadlines.
- Strong communication skills, both oral and written
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