Customer Care Coordinator - Delta, Canada - Wallenius Wilhelmsen
Description
Overview:
The
Customer Care Coordinator position provides direct support to our production team, supervisors/managers and acts as the company representative to customers and carriers, ensuring all customer requirements are met.
Job Description:
- Respond to a variety of customer requests and special instructions in a timely and efficient manner.
- Maintain railcar data base by entering in railcar numbers, building rail loads by scanning tags into the system and creating outbound rail register and bills of lading for the railways.
- Accurate and timely data entry of warranty and transport claims for all OEMs, into various computer systems.
- Identify and correct data entry errors using appropriate quality control methods
- Coordinate with Accounting Department on processed claims and ensure it matches with claims processed in customer systems.
- Provide administrative support like printing of work orders and price labels, organizing and filing files, data entry etc.
- Crosstrain and support other Customer Care functions and customer accounts.
- Troubleshoot, investigate, and take corrective action with respect to errors.
- Make recommendations concerning new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices.
- Provide general data entry support across many teams on an adhoc basis
- Other duties assigned
Job Requirements:
- One year experience in customer service and inventory control procedures preferred.
- Strong written and verbal communication skills are required to interface with customers and employees.
- Must have strong organizational skills, the ability to multitask and be able to work in a fastpaced environment.
- Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.
- Previous accounting experience is a plus.
Pay Type :
Salary
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