Leasing Agent - Ottawa, Canada - Osgoode Properties Limited

Osgoode Properties Limited

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available.

We currently have an opening for full-time Leasing Agent - Ottawa.

_ Position Overview:
_
Reporting to the Leasing Manager, the Leasing Agent works at multiple buildings within the portfolio.

The individual is responsible to respond to leasing inquiries from a diverse demographic and match prospective resident needs to available vacancy, by conducting showings and aiding them in coming to a decision on renting with Osgoode Properties.

_ Requirements for success:
_

High school equivalent
2 to 3 years of experience in property management, sales, or customer service
Ability to put all prospective residents at ease when showing units, answer all questions effectively and provide all required information
Ability to overcome obstacles as presented by prospective residents
Keeps current knowledge on practices in the market and other buildings in the area
Strong communication and written skills in English (French is an asset)
General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Word)
Ability to work independently and in a team environment
Good conflictresolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational, and socioeconomic backgrounds
Displays a positive work attitude and is enthusiastic
Good organizational skills

_ __Desirable skills:
_**- Completion of some post-secondary courses in business administration or office systems and procedures

_Your new role and responsibilities:
_
As a proactive individual, responds to all in-person requests for rental information, provides exceptional service and operational support for the residential buildings; specifically:

Complete confirmation calls and issue notices to of entry to existing residents
Inspect all vacant suites and prepare model suites to ensure showready condition
Conduct suite viewings with prospective residents
Create Yardi guest cards
Conduct followup calls to prospective residents after viewings
Secure high volume of new residents using proper closing techniques or skills
Manage appointments and Yardi waitlist
Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable
Prepare lease documentation for approval by the Building Manager
Secure resident's rental insurance
Confirm resident has transferred utility accounts, where applicable
Prepare resident movein packages
Complete Rent Café onboarding
Complete competitive landscape analysis with monthly market survey reports and competitive shops semiannually, or as needed
Assist with Resident Events
Engage residents in online review solicitation
Assist in creating marketing content including but not limited to videos of suites and property
Complete customer service calls including scheduled checkin during the first year of residency and annual customer care calls
Handle all inquiries, feedback, complaints or concerns professionally and courteously

**_

Working Conditions:
_**- Evening and weekend work required

Vehicle is required

This is a permanent full-time position with a competitive salary.

We would like to thank all applicants, however only those under consideration will be contacted.