Customer Advisor - Digby, Canada - Thinkwell Shift

Thinkwell Shift
Thinkwell Shift
Verified Company
Digby, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
THINKWELL SHIFT - Customer Advisor

Job Reference ID:
TWS_2021_EPIS_9


Thinkwell Shift ("Shift") is looking for an individual to join our Customer Advisor team to install energy-saving products in Digby County, Annapolis, and surrounding areas).

Our Customer Advisors work with our booking team to ensure all residents have access to Efficiency Nova Scotia's Efficient Product Install Service ("EPIS") which provides
free energy efficient upgrades to their homes and business.

Our team works with the homeowner to identify all upgrades available to them so that customers will be able to save money on their utility bills and lower energy use in Nova Scotia plus share information on any other Efficiency Nova Scotia programs which they may qualify for.

Training and support will be provided. This position requires daily travel,
access to a vehicle at all times during working hours is essential.

This position is contract based and ranges from 3 months up to a year at a time,contract with the possibility of extension.


Job title:
Customer Advisor


Start date:
As soon as possible


Working hours:
Monday-Friday, 8am-5pm with flexibility to work evenings and weekends if required


Salary:
$16/hr + mileage & phone allowance


Location:
Digby

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Valuable skills related to Customer Advisor include:_ Customer service, positive attitude, strong communication verbal & written, computer literacy, empathy & sincerity, active listening, professionalism, organization, self motivation, ability to complete some physical tasks (climbing a ladder, carrying 30 lb box, etc).

  • Live in the Digby county area
  • Are passionate about helping others
  • Like being a part of a positive team
  • Enjoy working with your hands
  • Basic understanding of energy sources within a building
  • Willingness and ability to learn new skills
  • Interest in lowering energy use and emissions

Company Overview


Shift is a behavior change company that specializes in resource conservation to help our customers save money and to help lower carbon emissions and other complications of high energy usage.

We create strategies that support and empower people to make lasting changes in their daily lives to conserve resources such as water, energy, and waste through various projects across Nova Scotia


Shift provides a welcoming and inspiring work environment with a proven on-boarding process including 1-on-1 check-ins with Team Lead & bi-weekly team meetings.

We pride ourselves in team leadership, collaboration and initiative support with opportunities for growth within the developing sector of Energy efficiency.


Our Customer Advisors are responsible for being the boots on the ground representing Shift and installing products such as LED light bulbs, water efficient aerators and wrapping hot water tanks and pipes.

Customers of the EPIS program expect a friendly and professional individual to enter their home respecting their wishes and working in a safe manner.


As a Customer Advisor with Thinkwell Shift, you will be responsible for:
Using safe driving practices when on the road
Follow company standards for personal safety including masking when/if required or requested by the customer
Interact with customers in a professional manner representing Shift and the EPIS program
Installing efficient products in customers' homes, including LED light bulbs, shower heads, faucet aerators, hot water tank wrap, and pipe wrap
Interacting with customers daily, both on the phone and in homes
Guiding the customers path to help them reduce their resource consumption in a manner that's right for their lifestyle
Stick to the established daily schedule provided by the bookings team and report any changes needed or cancellations as soon as possible
Following established occupational health and safety protocol
Report any incidents that happen to you or customers' property during work hours immediately to Team Lead
Collecting and recording information
Filing electronic reports and ensuring they are all submitted at the end of each working day
Participate in meetings and training as required


Qualifications
Comfortable conducting minor home repairs (changing light bulbs, changing showerheads, etc)

Valid Nova Scotia Driver's License, clean drivers abstract and access to a safe and reliable vehicle for all shifts

Physically able to fulfill the requirements of the position (will be required to be on your feet most of the day, able to carry boxes up to 30lbs, use of small ladder)

Personable, positive, and professional demeanor
Able to follow protocol and make responsible decisions as needed
Excellent communication skills both written and verbal
Able to follow instruction and communicate needs to Supervisors
Experience working independently
Interested in helping others and the environment
Comfortable with sharing ideas to innovate or find improvements
Attenti
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