Dispatcher/customer Service Representative - Caledon, Canada - AGI TRANSPORT INC.
Description
We are currently looking to hire a Dispatcher/Customer Service Representative who will be responsible for dispatching daily deliveries that transport freight across North America, Pre-Planning, and Dispatch future loads based out of our Caledon office in Ontario.
Responsibilities:
- Plans and coordinates pickups/deliveries already entered into the system to ensure that they will be completed on time;
- Establishes proactive communication with drivers for better planning;
- Check the availability of drivers;
- Checks the availability of trucks and trailers;
- Make sure to take note in the system of all information relevant to pickups and deliveries;
- Verification of the routes of each driver to plan departures and destinations
- Demonstrates respect and fairness in dealing with drivers
- Adapts to changes in customer requests / makes lastminute changes (eg redirecting trips);
- Revise its planning to take into account the unexpected having arisen
- Notify customers of problems, delays, and others.
- Performs related duties as assigned by the Operations Manager and General Manager.
- Willing to work on the weekend (Saturday or Sunday) for a few hours.
- Strong computer skills, particularly with Microsoft Office.
- Previous logistics and customer experience a must
- Good time management with an ability to prioritize and multitask.
- Knowledge of Fleet Manager Software is a must
Must have own vehicle to commute_
Total Number of Hours:
up to 45 Hrs. weekly
Job Types:
Full-time, Permanent
Salary:
$40,000.00-$48,000.00 per year
Schedule:
- 8 hour shift
Work Location:
In person
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