Business Technology Associate - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

100 King Street West Toronto Ontario,M5X 1A1

The Technology Associate is responsible for assisting in organizing, preparing and conducting various business technology activities related to the bank's commercial loan systems including but not limited to RRT (Risk rating/spreading software, LTS (adjudication software) and Livelink (workflow tool) as well as any other commercial loan systems implemented over time.

This role will also help assess training needs and work with the training manager to determine the appropriate delivery mechanism for all training content.

and to review and provide feedback and content on all eLearning modules related to commercial lending.

The Technology associate is also responsible for working with the Communications Analyst to update the user manuals for RRT, MRA, Livelink and LTS systems, as well as all other training and guidance materials for credit analysts and other users and to ensure that all content on the P & C Portal and/or SharePoint site is updated as needed and remains relevant.

This role also performs the following activities: 1) works with Risk Management on areas of policies and procedures that need greater clarity, 2) performs data quality training, 3) escalates data quality issues that come out of the DQ group, 4) participates in Basel and ad-hoc projects and 5) works with technology in designing, testing and preparing & delivering training on all system enhancements.

Key Accountabilities

Based on input from across the Policy & Governance area as well as incoming inquiries on the Help Desk, organize, assist in preparing and conducting all training sessions related to commercial lending systems to optimize the knowledge and skill of system users
Works with the Communications Analyst to ensure that all job aids and user guides are up to date and accurate and that they support the requirements of system users.
Identifies areas of data quality that need supplemental training an executes training
Provides help desk support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and answer questions as needed.
Works with the learning managers to develop and update an employee On-Boarding Program and to create, update and maintain elearning related to commercial loan systems.

Shared Accountabilities

IFL, Risk Management, WCM, Lines of Business and T & O

Decision Rights

Influence: Training strategy including elearning and face to face training for Commercial Lending Personnel.
Influence: System enhancements and sustainment on all commercial systems platforms.

Scope & Impact

Supports the credit risk management of the entire commercial loan portfolio; all LOBs with business purpose loans across the Commercial Bank.
May Interact with all levels of management including senior executives
Voice of authority in directing PM's and Underwriters on technology related processes

Desired Behaviours

Ability to influence others in the Organization without authority.
Ability to build solid relationships across the bank.
Ability to work independently with limited supervision.
Ability to build and assess training needs and implement a thorough and well executed plan.

Key Performance Indicators

Acceptable course evaluations through IFL evaluation processes
User feedback
Data quality error rate
Acceptable response time to Help Desk requests
Successful and timely systems rollouts

Knowledge & Skills

Very strong presentation skills
Very strong communication skills
5 or more years of experience in commercial credit underwriting.
B.A. in Business or Finance. MBA preferred.
In depth knowledge of Bank systems including MRA, RRT, APMS, LTS, LTSL and Livelink.
In depth knowledge of Regulatory requirements

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.