Front Desk Agent - Banff, Canada - Sunshine Village Corporation

Sunshine Village Corporation

Verified Company

Banff, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why join us?

Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views.

As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt.

Assiniboine, "the Matterhorn of the Canadian Rockies".

What's in it for you?

A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
A summer experience that is outstanding
And best of all, you can live on the top of the mountain with onhill accommodation available as needed

Why join us?
We work and play in Canada's most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests' ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on
What's in it for you?

A ridiculously cool life experience
Free ski pass for Sunshine Village for the duration of your employment and super deals at other resorts
A plethora of lively staff events all season long
Marvelous discounts on ski gear, food & drinks and transportation.

What can you expect?

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge.

The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer.

The Hotel Base Agent report to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

This job might be right for you if you think you would really enjoy:

Provide quality guest service
Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough
Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies
Complete accurate, daily cashouts
Maintain public areas in and around the hotel as required
Other duties as assigned including crossdepartmental utilization in night audit, concierge, and janitorial departments

And you have:

Passion for providing excellent guest service
Previous hotel and/or guest service experience
Previous cash handling and computer experience with highly proficient skills
Positive attitude, excellent communication, organizational, and time management skills
Physically demanding position that requires standing for long periods of time and some heavy lifting
Current First Aid and CPR preferred

Additional Considerations
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.