Service Desk Analyst - Toronto, Canada - MatrixHR

MatrixHR

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Matrix HR is looking for 2

French/English Bilingual Service Desk Professionals for our excellent client in the Insurance and Benefits industry. Please read on for further information on responsibilities and qualifications.

Responsibilities:

Responding to contacts from Service Desk customers and support teams
Performing classification, initial support, investigation, and diagnosis of incidents
Resolving incidents or assign to appropriate second level teams
Contributing technical content and departmental procedures to the Service Desk knowledge base
Participating in process improvement opportunities
Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
Working a variety of shifts.

Qualifications:

-
Bilingual (French/English) required:

Minimum 12 years of experience in a diverse technology and customer servicefocused role
Completion of a postsecondary degree or equivalent (e.g. nonspecialized bachelor degree or businessrelated community college diploma)
Ability to converse in French is
required:
Good understanding and working knowledge of network protocols
Solid knowledge and demonstrated experience using desktop products and operating systems
Excellent communication and customer service skills
Good problem solving skills
Adaptive to change and able to manage stress
Team Player

This is a Hybrid, contract position, ending in October 2024.

About MatrixHR:

Matrix HR is a full-service recruitment agency specializing in the placement and administration of skilled trades workforce all across Canada.

We have been in business for over nineteen years and have placed over 4,000,000 employment hours in the Canadian workforce.

We have been recognized as one of Alberta Venture's Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.

As a leader in our industry, Matrix remains committed to the remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best-in-class managed services in Payroll and Back Office Support.

We are proud to serve the following industries:
Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction