Cleaning Services Supervisor - Toronto, Canada - Metro Toronto Convention Centre Corp.

Sophia Lee

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Description

Department:

Cleaning Services


Job Classification:

Full Time Salaried


A multi-award winning facility, the Metro Toronto Convention Centre (MTCC) has earned a solid reputation as North America's leading Convention Centre, and has held over 18,000 events and hosted over 55 million guests since opening for business in October 1984.

Covering over 2 million square feet, the MTCC is Canada's largest convention facility, boasting seven exhibit halls, two large capacity ballrooms, and a beautiful 1,232 seat theatre among its many assets.

It also houses 70 fully furnished meeting rooms, and 167,000 square feet of beautifully decorated pre-function spaces.


The MTCC is conveniently connected to Toronto's Union Station railway and transit station through the Skywalk and is also accessible via the city's underground PATH system.


MTCC is a Crown Corporation of the Province of Ontario and is proudly governed and led by an executive management team and an independent board of directors comprised of senior private sector business leaders.

The mandate of the company is to position the Centre as a world-class destination, while helping to generate economic benefit to the community and at the same time remaining financially self-sufficient.


The Metro Toronto Convention Centre prides itself on its professionalism, responsiveness, and dedication to making every event it hosts memorable for its customers and guests alike.

Cleaning Services Supervisor plays an integral part to the success of the cleaning services team.

Encouraging, coaching and teaching staff to complete the assigned tasks up to the MTCC's high standard is of the upmost importance to this role's success.


JOB DESCRIPTION

  • Ensure that the building is maintained to highest standard of cleaning
  • Ensure that the building is completely clean after each shift including booth and equipment cleaning, bulk trash and tape removal
  • Administer and ensure that company policies and procedures are adhered to, including all health and safety and WHMIS legislation
  • Administrative duties which including scheduling, timesheets and accident reports
  • Supervise to guide and instruct for the purpose of performance and use of equipment and supplies.
  • Inspect buildings daily to ensure cleaning is maintained to high standard
  • Assisting with department weekly schedule to ensure alignment with the Collective Bargaining Agreement and operational demands
  • Training and overlooking job responsibilities of new and existing staff
  • Train staff on Health & Safety procedures
  • Check Sign In/Out sheets for equipment and ensure accuracy
  • Track and complete staff shift sign in sheets and ensure accuracy
  • Inspect and record bulk trash amounts for each event for the purpose of billing
  • Track supply inventory levels and request additional supplies when needed
  • Distribute reminders on show floor to increase sales and promote booth cleaning to clients
  • Provide and complete client order forms on the show floor
  • In absence of Manager, represent the department
Please note that this position includes rotated shifts, nights, weekends and holidays. On occasion you would be required to fill in for the Cleaning Services Manager.


JOB SKILLS AND REQUIREMENTS

  • Strong working knowledge of power sweepers and scrubbers, plus highspeed floor machines
  • 35 years of supervisory experience in a cleaning industry
  • Previous housekeeping experience preferably within a large facility is required
  • Work shifts on a rotational basis
  • Solid computer skills are required
  • Knowledge of Microsoft Word and Excel
  • Fluency in English is essential
  • Excellent customer service skills
  • Good communication skills

For a behind the scenes look at how our team helps our customers create successful events, visit our Instagram page:

May 31, 2023

Please note:
The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.

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