Customer Compliance Advisor - Montréal, Canada - Telecon Inc

Telecon Inc

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Emplacement du poste:

Montréal
- État/Province:

Québec

SUMMARY:

***Telecon is looking for an energetic and career minded individual to take on the position of Customer Compliance Advisor. This full-time, permanent opportunity includes health benefits, a company match RRSP plus opportunities for growth in addition to a terrific work environment

RESPONSIBILITIES:

Client compliance updates

i. Yearly qualification

ii

Various company questionnaire array:
Historical, Financial, Health & Safety, Incidents & Accidents etc.

iii.

Running updates such as but not limited to:
clearances, insurance certificates, policies, procedures, company information

Client compliance recordkeeping
Overview user login credentials
New client compliance platform setup for various business units
Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for incoming client requests
Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) for new client requirements
Collaborate with Vendor Program Manager for different internal stakeholders (Operational, Legal, Health & Safety, Quality etc.) to maintain a schedule of upcoming client and industry key requirements
Collaborate with internal stakeholders to establish compliance for external matters (provincial boards, insurance broker)
Collaborate with Vendor Program Manager to draft client compliance related KPI's
Assist with outgoing Request for Proposal responses
Assist with various internal projects
Assist, prepare and participate in client audits
Act as contact person for internal questions and updates on compliance platforms
Act as contact person for client compliance functionalities (e.g. training)
Act as client contact person
Gather various documentation from internal departments as support to client requests
Escalate more complex compliance matters to Vendor Program Manager and/or assist in solving them

Qualifications:

***The Customer Compliance Advisor is a a self-starter with a strong sense of ownership, high-energy, hands on, focused on optimization to meet the changing needs of the organization.