Avp, Disability Transformation - Waterloo, Canada - Manulife

Manulife
Manulife
Verified Company
Waterloo, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

At the core of our Canadian strategy, we put the customer at the center of everything we do.

Our Group Benefits business supports over 25,000 employers and their employees across Canada and our industry-leading Disability organization supports those employees throughout their return to health journey.

This leadership role is an incredible opportunity to have a significant, strategic impact on our organization and Canadians.


As a key member of the Disability Leadership team, the
AVP Disability Transformation will partner closely with the VP Life & Disability and the entire Disability Leadership team in developing strategies and is accountable to implement the actions that will transform the business and drive the strategy forward.

This role requires a deep understanding of the Disability environment and a highly collaborative leader with proven capability in removing barriers and influencing collaborators to ensure business objectives are met.

They also need to anticipate, monitor, and proactively pivot their approach to developing trends that affect the business model. This includes awareness of technology, third-party providers, regulatory developments, and competitor actions.


Responsibilities

  • Partner with the VP Life & Disability on the development of Disability strategy and action plans to evolve the ways in which we service our customers and their employees, while equipping our employees with the tools to deliver best in class service
  • Lead stakeholder engagement, governance, metrics, KPI's, and transparency of operations to stakeholders.
  • Help to identify operational changes required to support business priorities and strategies and develop/execute activities to effectively support Disability initiatives.
  • Build and maintain a highperforming team through ongoing coaching, engagement, and development of team members (direct and indirect)
  • Provide direction and oversight on the transformation and continuous improvement of our Disability operations to mitigate risk, drive cost efficiencies, improve the customer experience and deliver improved health outcomes for our customers
  • Organized, selfdirected, efficient, and able to manage complex projects in an agile framework

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  • You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.

What we are looking for

  • Relevant university education, healthcare background considered an asset
  • 10+ years of experience working in large, complex, national operational environment
  • Knowledge of Insurance, Group Benefits and Health is an asset
  • Highly developed collaboration, communication and influencing skills
  • Ability to lead large scale, complex and fast paced initiatives during periods of significant change
  • Wellversed in crafting a strategic vision for the future of our Disability organization
  • Strong business insight with experience in leading risk, training, and/or internal consultants
  • Ability to work optimally within a geographically dispersed team and leverage knowledge across the organization.
  • Bilingual (French & English) is an asset

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Valuesfirst culture
  • We lead with our Values every day and bring them to life together.
  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
  • We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
  • We build a business that benefits all stakeholders and has a positive social and environmental impact.
**Do you want to be a part of this team? Hear what some of our team members have to say
- "Manul
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