Front Desk Agent - Stratford, Canada - The Bruce Hotel
Description
Reporting to the Front Desk Supervisor_, our _front desk agents welcome our guests and ensure their stay and experience are truly unforgettable.
_Job Requirements:
- Professional, articulate, friendly, and punctual
- Possesses and exhibits the drive to provide exceptional service
- Flexible hours are required (able to work days, nights, weekends, holidays)
- Must be able to stand/walk for 8 hours; bend, push, pull; lift 50+ pounds
- Professional appearance appropriate for a luxury hotel
- Knowledge of the city of Stratford, its theatres, shops, restaurants and services (or a willingness to learn)
- Minimum 2 years previous experience in a hotel, front desk role preferred
Skills:
- Able to work at a rapid pace while maintaining attention to detail; ability to multitask
- Must be comfortable working with computers and the public
- Must work well in a team environment
Attitude:
- Must exhibit an excellent service attitude and be willing to go out of their way to
- Must be flexible and able to adjust to meet the changing needs of guests
- Must maintain a level of professionalism and be able to communicate effectively
- Must show enthusiasm for the services we provide
- Must be considerate, patient and willing to help out their fellow colleagues
- Must have a good selfimage
- Must be able to tolerate pressure and work calmly and efficiently during busy times
- Possess the highest work ethics, personal morals and honesty beyond reproach
Duties:
- Answering phones
- Taking reservations
- Checking guests in and out
- Assisting with luggage
- Advising on hotel facilities
- Arranging transportation
- Providing directions (verbal or printed)
- Perform additional duties as required
Job Types:
Full-time, Permanent
Salary:
$17.95 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
- Tips
COVID-19 considerations:
All persons wishing to join our team must show proof of having received their second COVID-19 vaccination at least 14 days prior to their start date.
Application question(s):
- This position needs to be filled in the very near future. Do you currently live in, or within commuting distance to Stratford.
Experience:
Hotel Front Desk: 1 year (preferred)
Work Location:
In person
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