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Supervisor, Facility - Metro Vancouver Regional District, Canada - Pedalheads

Pedalheads

Verified Company

Metro Vancouver Regional District, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Mission
We inspire kids to believe in themselves.

Who We Are

Growth
Pedalheads has 200+ locations in 40+ cities with 2000+ amazing staff who get to teach 90,000+ children every year.

Pedalheads has grown more than 50% over the past 2 years while maintaining a "love what you do" culture with considerable flexibility and opportunity for professional growth.

Culture
Our people consistently attribute their love of working at Pedalheads to the culture and team. We're passionate about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are truly known for developing our people and teams to their highest potential in a way that builds skills and confidence for life.

Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

Learn how to operate at the highest standards of excellence through our industry-leading programs, while doing work that has meaning.

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child.

Pedalheads also offers a generous bursary program and give back program through annual social giving.

Supervisor, Facilities (Richmond and Jericho Swim)

Our Facility Supervisors have a passion for mentoring and training Instructors and Lesson Supervisors while communicating with customers and addressing their concerns.

Your time will be divided between supervising, and supporting the Manager, Facilities (Richmond and Jericho) to ensure safe, successful program operations.

We are looking to fill two part-time positions for this role, ranging from 18-26 hours and 32-40 hours per week.

Your Responsibilities:

In addition to sharing your ideas on how we can grow, learn and build in this role, you'll also be:

Mentors and provides tips, tricks, and instructing advice to staff.
Collaborates with the Manager, Facilities.
Supervises, instructs, and is responsible for the facility, staff, and programming
Enhances the quality of instruction by increasing the instructors' knowledge on teaching techniques and overall program information. Reinforces Pedalheads Swim's advanced teaching methodologies.
Provides effective, professional customer service and is familiar with all Pedalheads programs. Provides information to the public in a polite and helpful manner.
Monitors staff job performance
Monitors and ensures program and safety standards are being followed
Helps coordinate the staffing and scheduling of instructors
Performs Instructor and Lesson Supervisor duties as required
Ensures classes start and end on time and that progressive evaluations are being completed on all students
Reports, updates, and advises the Manager, Facilities of customer feedback, facility concerns, and program activities
Always maintains facility cleanliness and security. Ensures the pool is properly maintained and abides by Health Regulations. Performs minor chemical adjustments to the pool as needed

Skills, Knowledge and Experience:

Minimum of 1 year supervisory or management experience in a service or retail environment
2+ years of customer service
Experience working with children is a must
Prior experience in aquatics is an asset
Valid driver license
Must be flexible to work evenings and weekends
Strong and dynamic leader and mentor
Positive, selfmotivated, and teamfocused
Outstanding communication and organizational skills
Excellent interpersonal skills with ability to interact and build strong relationships
Decisive decision maker, able to quickly diagnose problems and create solutions

Competencies:

Communicator communicates efficiently and effectively to a variety of audiences.
Relationship Builder builds and preserves trusting relationships with staff, customers, and children within our programs.
Work Ethic selfmotivated, works continuously towards successful outcomes.
Commitment to Quality takes pride in work and strives for excellence
Mentorship you have a passion for sharing your experience and knowledge with those around you.
Responsible takes initiative and takes charge of situations.
Organizer and planner assists with schedules. Organizes the swim facility and enters the pool with plans in mind.
Flexibility/adaptability pools are fastpaced. Being able to adapt quickly and effectively is important for the success of this role.
Team Player thrives on working with others. You are part of the circle that makes Pedalheads Swim a successful program.
Fun you are not shy to show your fun side You create an open and social space for both staff and customers.

Qualifications: