Disability Case Manager - Abbotsford, Canada - ICBC
Description
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.
If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Disability Case Manager - Severe/Catastrophic
Job Title:
Advanced Support &
Recovery Specialist Reference Number: 117462
Location:
Various Locations Employment Type:
Permanent Full Time
Hours of Work: 7.5 hr Day Shift (M-F)
Posted Date: 2023/03/13
Position Highlights
We're looking for Disability Case Manager - Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide
Advanced Support & Recovery services to support our customers. In this role, you will be dedicated to providing customers with
access to necessary benefits, treatment and healthcare services following accidents resulting in severe or catastrophic injuries.
You will proactively manage case files in a one-to-one case management environment, supporting customer rehabilitation.
Leveraging your recovery and disability case management knowledge, you will assess customer needs and develop appropriate
goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident, in
consultation with customer and health care professionals.
Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their
recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated
skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with
external health care professionals, health care facilities, and community stakeholders among others.
Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or
care plan for each customer.
You will be working with customers over the phone as well as traveling to alternate locations, when required, including
healthcare facilities or customers' homes.
Position Requirements
Application Requirements:
- An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and
direct experience in customer recovery, vocational rehabilitation or disability case management
- Experience must include several years of direct proactive recovery/disability case management with a portfolio of customers,
Care Providers throughout the entire duration of their rehabilitation.
- Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
- Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
- Detail oriented and organized, able to handle multiple files and tasks on a daily basis
- Ability and willingness to travel to alternate locations, including healthcare facilities or customers' homes when required
- Strong problem solving and conflict resolution skills
You have:
- A genuine desire to build trusted longterm relationships with customers and their family members, listen to their concerns and
- Knowledge and understanding of catastrophic trauma and the effects of longterm disability on mental health
- The ability to manage all documents that are relevant to a customer's claim, including keeping files up to date and recording
- A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and
Please note that, depending upon business needs; positions may become available within the duration of this mass posting at
the following locations:
- Abbotsford
- Burnaby
- Campbell River
- Chilliwack
- Coquitlam
- Courtenay
- Cranbrook
- Dawson Creek
- Duncan
- Kamloops
- Kelowna
- Kingsway
- Maple Ridge
- Nanaimo
- New Westminster
- Newton
- Penticton
- Prince George
- Quesnel
- Richmond
- Salmon Arm
- South Interior Regional Operations
- Squamish
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