Manager, Compliance - Ottawa, Canada - CCTS-CPRST

CCTS-CPRST
CCTS-CPRST
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
_Le français suit..._

Manager, Compliance


Job Type:
Maternity Leave Replacement contract (16 months), full-time, with benefits


Salary Range:
Starting at $80,000 - $95,000 (depending on experience and qualifications), excellent benefits provided


At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome.

The CCTS provides a free and impartial service to customers of approximately 295 Participating Service Providers ("
PSPs"), represented by over 405 customer-facing brands.


We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.


Our Culture:

Located in our nation's beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is
supportive and emphasizes the importance of
work-life balance.

We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment is welcoming, collegial, collaborative and team-oriented. At this time, most CCTS employees are working in a hybrid work model.


Your Role:


As the
Manager of Compliance, you will play a role in managing the CCTS Compliance Monitoring and Enforcement Program and ensure the service providers sign-up to CCTS when required.


Your Responsibilities:


  • Directly manage CCTS' Compliance Monitoring and Enforcement Program by monitoring and auditing Participating Service Provider (PSP) compliance further to CCTS practices, working with PSPs to come into compliance, and building relationships with PSPs to promote compliance
  • Report to senior management on compliance issues and trends revealed by the Program activities, and consult on how to address such issues, including making recommendations on whether and how to work with noncompliant PSPs and/or whether to commence enforcement action
  • Plan and manage compliance projects to ensure the work remains on time, follows process and stays within scope such as annual compliance audits
  • Annual reporting on CCTS' compliance activities
  • Prepare documentation for Board consideration, as well as formal referrals to the CRTC
  • Manage the PSP sign up and referral process, ensuring that timelines and process are well followed and engaging with service providers that refuse to sign up or have questions regarding the regulatory requirements
  • Oversee the work done by the compliance team, including providing guidance, leadership and coaching to the team
  • Create and manage record management and tracking tools and processes for compliance related documentation
  • Collaborate with various departments across the organization to coordinate compliance promotion and monitoring efforts
  • Assist with relevant interviewing, hiring and staffing decisions
  • In conjunction with HR, action ongoing HR issues such as attendance and performance impacting the team
  • Contribute to the annual budget process, identifying areas of priority
  • Assist with other tasks assigned to the Compliance group or Director as may be required from time to time
  • You live and breathe compliance You have a minimum three years' working in a related position, preferably with a
    focus on compliance monitoring or auditing.
  • You have at least
    two years' experience leading and/or managing a team, coupled with a proven ability to
    work collaboratively across various departments and teams.
  • You have
    postsecondary education in a related area.
  • Your Word and PowerPoint skills are great, but your Excel skills are even better. We are looking for an individual with
    advanced Excel skills.
  • You are
    fluent in English, with excellent written and oral communications skills.
-
Bilingual? Even better French/English bilingualism is strongly preferred, and a strong comprehension of French is definitely an asset for success in the role.

  • Speaking of assets,
    understanding of telecommunications or television industry is a significant asset for this role.
If you are an analytical and customer-service oriented Compliance professional who meets the qualifications listed above, we want to hear from you

  • Gestionnaire, Conformité

Type d'emploi:
Remplacement de congé de maternité à temps plein (16 mois), avec avantages sociaux


Salaire:
De $, à $ (selon l'expérience et les compétences), excellents avantages sociaux offerts.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d'examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu'un client et son fournisseur de services
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