Resident Services Coordinator - Toronto, Canada - GWL Realty Advisors

GWL Realty Advisors

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About GWL Realty Advisors:

GWLRA is a leader in both the commercial and multi-residential real estate industries.

Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We're looking for a Resident Services Coordinator to support a busy multi-residential property management office Some of the major responsibilities for this role include responding to a variety of current and prospective resident inquiries, populating and documenting changing reports, and supporting the leasing team throughout the sales process.

RESPONSIBILITIES:

Customer Service:

Handle all telephone and walkin inquiries from current residents professionally and courteously
Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
Promote a strong sense of community

Administration and Reporting:

Greet and welcome residents and visitors as soon as they arrive at the property
Direct visitors to the appropriate person and office
Receive, sort and distribute daily mail/deliveries
Maintain desk by following safety procedures and controlling access via the desk (monitor logbook, issue visitor badges)
Inspecting amenities, amenity reservations and elevators bookings and preparing them for residents
Issue and track work and purchase orders
Monitor expenses to budget as directed by the Property Manager
Utilize the property management system to record transactions and run various operating reports
Welcome new residents and provide a full orientation in coordination with Leasing Team
Sort all incoming and outgoing mail services including courier requirements
Organize office area to ensure it is kept tidy and wellorganized
Monitor inventory office stationery supplies

Marketing and Leasing:

Assist in booking appointments or viewings with all prospective resident callers or walkins as required
Amenity bookings, elevator res.,

QUALIFICATIONS:

1+ year of experience in either a customer service or administrative role
Bachelor's Degree is preferred
Property Management/Real Estate experience an asset
Must possess exceptional communication and interpersonal relationship skills
Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
Strong attention to detail, problemsolving, and followup is required
Must be a selfstarter with high degree of initiative, flexibility, and professionalism
Possess knowledge of health and safety practices

What we Offer:

3 Weeks of Vacation per year
3 Paid Personal Days per year
Up to $2,000 annual Education Allowance
Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

'What we Offer' section only applies to full-time employees.

Our Business:

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity:

GWL Realty Advisors is an equal opportunity employer.

It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.