Operations Officer Ii - Edmonton, Canada - TD Bank

TD Bank

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

400058BR

Commercial Banking

Edmonton, AB

March 1, 2023

Company Overview

Department Overview

The Commercial Customer Service Centre (CCSC) provides Banking and administration support to the Commercial Banking Centres (CBCs) and their clients across Canada.

Both customer and partner are at the center of everything we do while our key focus is to provide exceptional service to assist our partners in their ability to foster customer loyalty.

Job Description:

Opens new commercial deposit accounts
Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
Opens additional accounts for existing customers via Letter Of Direction
Obtain/compile required supporting documentation
Follows AML, regulatory & legal compliance requirements

Requirements:

Ability to multitask and work in a fast paced, high volume environment
Ensure Service Level Agreements are adhered to at all times
Ability to work efficiently to meet individual and team driven benchmarks
Be conscientious and detail oriented in order to mitigate any risk to the bank
Ability to review and understand complex legal documents
Demonstrate a sense of urgency and commitment to provide quality customer service
Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
Strong oral and written communication skills are essential
Ability to work closely in a team environment
Ability to take ownership of a situation
Customer service experience considered an asset
Bilingual (French) would be considered an asset

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.