Customer Service - Mississauga, Canada - Gate Gourmet

Gate Gourmet

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

We're looking for motivated, engaged people to help make everyone's journeys better.

Responsibilities:

Deal directly with Airside Customers on a regular face to face basis.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Perform customer verifications.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints
Manage administration.
Communicate and coordinate with internal departments
Ability to obtain required security clearance & AVOP(Airside Vehicle Operators Permit)
Demonstrated working knowledge of HACCP
Upholds company policies and safety standards.

Knowledge And Skills:

Demonstrated experience in Final Assembly and/or Customer Service
Demonstrated knowledge of kitchen and commissary procedures.
Excellent communication and interpersonal skills (oral and written), who demonstrates sound judgment, tact, and works well in highpressure situations.
Ability to work independently, organizes work to ensure full proficiency and productivity is achieved
Ability to handle high volume of work and maintain confidentiality.
Selfmotivated, and able to work with mínimal supervision.
Ability to work in an environment that encourages and fosters teamwork, participation, creativity, honesty and mutual respect.
Knowledge of safe lifting techniques and kitchen and commissary procedures, some lifting and carrying (approx. 15lbs) is required.
Must be able to work flexible shifts as per customer's requirement and collective bargaining agreement.
Must be able to obtain required security clearance and AVOP from CSIS AND GTAA.
Must be in possession of a valid driver's license and a recent driver abstract.

Working Conditions:

Will be exposed to extreme temperature changes and noises
This is a physically demanding position
Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours

If you want to be part of a team that helps make travel and culinary memories, join us