Office Manager - Hamilton, Canada - BELFOR CANADA INC.

BELFOR CANADA INC.

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position OverviewJob Duties**- Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly

Determine staffing requirements for the administration department and oversee the hiring of staff
Evaluate employee performance and provide feedback, coaching, and formal evaluations
Prepare and present proposals relating to departmental budgets, resource allocation, and work processes
Ensure that employees comply with company policies, procedures, and ethical standards
Administer disciplinary action in accordance with established procedures
Analyze departmental operations and identify areas requiring improvement
Manage and coordinate accounts receivable and accounts payable activities and oversee and coordinate billing, collection, reconciliation to the general ledger, and the compilation of accounts receivable reports.
Work under time constraints to meet specific timelines
Oversee payroll and time and attendance
Approve department overtime hours as required
Conduct monthly reporting
Develop and manage an annual improvement plan(s) for the respective branch
Ensure strict confidentiality and privacy of financial records as they relate to the organization and its partners
Ensure employees have clear goals and are aware of expectations
Handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations
Oversee scheduling for department, to ensure sufficient employee coverage
Oversee claim assignment
Plan and conduct meetings with department employees to communicate team targets, goals, and projects
Plan the department's workload and flow
Manage company Training System, and ensure completion
Assist with reception relief as needed
Will practice good housekeeping at all times to ensure a safe and noncluttered worksite
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people's property and information
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all
Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
This role could be required to act as a "lead" periodically as designated by their manager
Attend all
Belfor sponsored training courses

Responsibilities
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Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees
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Safety: Verify all
Belfor documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and
Belfor policy at all
Belfor locations and job sites
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Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation
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Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written
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Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
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Time Management: Proven ability to multi-task in a fast-paced office environment

Qualifications

Post secondary business / administration / management courses / certification preferred
3+ years experience in related field
Construction / Restoration / Insurance / Project Management experience preferred
Effective leadership skills, with a strong focus on mentoring and motivation of employees
Experience with coaching and employee development
Requires a selfdirected, professional, tactful, diplomatic demeanor
Experience with Xactimate and Xactanalysis preferred
Experience with JD Edwards and DocuSphere preferred
Manage sensitive information appropriately and maintain confidentiality
Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)
Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environment
Highly organized with a keen eye for details
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per
Belfor's vehicle policy
Ability to work within a team or independently as needed
Strong written and verbal communication skills
Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
Willing to work evenings, on call and weekends when requested
Periodic travel may be required
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