Front Office Manager - Victoria, Canada - Oak Bay Beach Hotel

Oak Bay Beach Hotel

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Office Manager - 18mo Maternity Leave

The Front Office Manager is directly responsible for the efficient and effective day to day operation of all Guest Service areas including Front Desk, Reservations, Night Audit, Valet and Concierge.

Maintaining consistent, exemplary guest service and the team member engagement is key to this role.

As the department head for the guest services team, this position will provide valuable experience and exposure for future growth into operations management.

Responsibilities:

Lead and ensure a flawless experience for all guests of the Oak Bay Beach Hotel
Lead the selection, training and performance management of all front office employees
Ensure monthly financial projections and results for Front Desk are accurate and on target
Maintain careful control over costs in the department (ie. payroll, supplies, etc.)
Actively lead the front office budgetary and Revenue Management processes
Ensure effective communications between Front Desk and other departments
Assume duties and responsibilities of Manager on Duty as and when required
Ensure adequate staffing levels in all areas in keeping with staffing guidelines and anticipated business volumes
Lead, support and develop all members of the guest services team
Resolve guest concerns/issues efficiently and courteously to prevent a reoccurrence and ensure guest will become a repeat customer
Ensure appropriate Management coverage on weekends and holidays to ensure consistently high levels of guest service are maintained

Qualifications:

2 years of experience in front office management within a luxury resort
Strong working knowledge of hospitality industry principles, methods, practices and techniques
Highly organized, goal and results oriented with ability to execute plans and manage change effectively
Ability to analyze and interpret the needs of guests and offer appropriate options, solutions and resolutions required
Proven knowledge of cost analysis, fiscal management and budgeting techniques
Strong personal integrity with an innate desire to work in an ethical manner
Exceptional conflict resolution, negotiation, and objection handling skills
Demonstrated ability to lead and direct a team, including coaching and mentoring
Computer literacy, with a strong operating knowledge of Word, Excel, Outlook and Powerpoint

Salary:
$65,000.00-$75,000.00 per year

Benefits: