Clerical Officer - New Westminster, BC, Canada - Fraser Health

Description

The salary range for this position is CAD $27.Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: We currently have an exciting opportunity fora Casual – Booking Clerk, Medical Imaging to join our team at Royal Columbian Hospital l ocated in New Westminster , BC .

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust.

Connect with us on our Careers social channels where you'll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor .

Performs scheduling and booking functions for a variety of patient appointments for designated areas within Medical Imaging.

Duties include arranging times with patients, doctor's offices, nursing units, physicians, technical staff and surgical/medical daycare, making follow up appointments, locating applicable images/films prior to appointments and rearranging schedules to meet changing demands/requests.

Prepares and confirms patient information, enters booking, patient and image/film information into radiology and hospital computerized and/or manual booking and patient information systems and fills requisitions for all bookings.

Schedules and books inpatient/outpatient/daycare appointments in accordance with Radiologist's established priority level and medical/technical staff schedules by receiving requests/requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units/physician offices to confirm appointments and relay instructions.

Poses questions from established questionnaire or as directed by Radiologist and/or technical staff to screen patient for contra indicators.

Follows up with referring physician(s) for requisitions not yet received, adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs.

Pre-registers daycare patients when required by obtaining patient information, entering information into computerized patient database including establishing new patient entries and updating existing files, completing a variety of standard forms as required and forwarding relevant information to applicable daycare area.

# Locates relevant patient information such as images/films and consultation histories by communicating with a variety of physicians' offices, nursing units or other hospitals and requesting appropriate items be forwarded. Processes patient data by receiving applicable documentation, checking information is complete including receipt of pre-examination payment where applicable, following up on information not received, completing applicable requisitions/forms according to information provided and forwarding documents to appropriate areas in accordance with standard policies and procedures.
# Enters booking and image/film information into applicable computerized and/or manual booking system by referring to patient documentation, keying in demographic patient data and relevant previous image/film information in on-line mode and prompting screen for next booking appointment time. Registers patients by obtaining essential or changed information from patients and/or patient documentation, completing a variety of forms and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.
# Maintains requisitions for all inpatient/outpatient bookings by making labels, filing requisitions according to procedure/test received and alphabetical order and creating hard files when required.
# Provides patient waiting list information to supervisor by recording number of appointments scheduled for various procedures, identifying number of patients waiting to be scheduled and forwarding information for departmental, facility and Ministry reporting purposes. Acts as receptionist by performing duties such as greeting and directing patients and visitors to appropriate areas, assisting staff, answering telephones, taking and/or relaying messages and responding to general enquiries related to patient appointments and/or release of patient information in accordance with established policies and procedures.
# Orients new and relief staff to the scheduling and booking procedures of the assigned area through informal sessions by providing an overview of the work area, demonstrating use of various equipment and/or software packages such as online booking system, photocopiers and electronic mail system and providing information about policies and procedures to promote effective resource utilization.
# Performs clerical functions such as operating a facsimile and/or photocopier, opening, date stamping and forwarding mail to appropriate areas, signing out/in images/films for exams or other facilities, printing out from the Picture Archiving and Communication System (PACS) radiology images by following set procedures for image generation and completing requisitions for approval of replacement stationary items as required.
# Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
# Education, Training and Experience

Grade 12, two years' recent related experience or an equivalent combination of education, training and experience.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.