Customer Service Capabilities Specialist - Toronto, Canada - Unilever

Unilever

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Experience Capabilities Specialist

WL 1C

Background & Purpose of the Job

The Customer Experience Capabilities Specialist will be partnering with internal customer development, various functions within supply chain, and customer strategy, and most importantly will liaise and oversee our external organization of specialists regarding Order Management.

Who You Are & What You'll Do
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You're a born leader: With direct responsibility for our allocations process, as well as, key support for Order Management activities, you will help oversee our team members with our strategic partners
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You love the power of data and will support the team in various reporting and analytics and insight scenarios.
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You're a dot connector: Through deep understanding of the end to end process, you will connect teams, internal and external, to drive continuous improvements and make the team better
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You're an early adopter: You will lead the charge to drive automation and process efficiency in our Order to Bill processes, developing and deploying technology in our aligned roadmap

What You'll Need To Succeed

Education and Training:

Undergraduate degree in Supply Chain Management, Logistics, Businessrelated field or relevant work experience
2+ years of Customer Service experience; Strong working knowledge of the Order to Cash process
4+ years of Unilever experience
Deep technical understanding of SAP
Ability to understand the technical details and be able to provide an overview of those details to a nontechnical audience
Customer Service mindset that promotes approachability
Ability to hold others accountable to ensure process compliance
Multitasking will be a core component of the role as there are many facets to the role
Passion for problem solving
Strong communication and bias for action
Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.