Customer Support Analyst - Markham, Canada - Jonas Software

Jonas Software

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:
Customer Support Analyst - Clubhouse Online - 6mnth Contract

Jonas Software - Club House Online Division

We are seeking a dedicated professional Customer Support Analyst to join our team on Contract for a 6 month term basis with a possibility of extension or permanent full time employment.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.

JOB RESPONSIBILITIES:

Use your skillsets to troubleshoot Client Issues in a timely manner
Listen and serve as primary Support liaison between Clients and Jonas Web Products
Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, serviceoriented company image among clients
Will work shifts that can start anywhere from 8 AM EST up until 8 PM EST in a hybrid environment. Currently in the office two days a week.

JOB QUALIFICATION:

Requires 3 years of customer service
Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role
High School Diploma/Some college preferred/college degree
Strong PC and system navigation skills, specifically in a Windowsbased environment
Must be able to multitask in a fastpaced environment and set priorities within time constraints to meet deadlines
Courteous and professional phone manner, demeanor and attitude are essential
Excellent organizational, time management, punctuality and customer service skills
Must be able to work independently as well as coordinate efforts with other team members
Detail oriented with an ability to prioritize tasks
Good team player, yet willing to take personal responsibility for resolution of issues
Detail oriented ,with effective and clear verbal and written communication skills are required
Experience working in hospitality or country club environment an asset

Business Unit:
Clubhouse Online

Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Temporary (Fixed Term)

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.